Bookkeeping & Accounting, Business Advice, For Accountants, Quickbooks Errors

Common QuickBooks Errors

May 28, 2018

QuickBooks Errors and Solutions

Don’t worry you aren’t the only person that is frustrated by QuickBooks. We created this page to help you solve the most common QuickBooks problems. 

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QuickBooks error code 6010 100

If you landed on this page you’re one of the 100,000+ people each month that searches google for Quickbooks 6010 100 error code. Intuit should be embarrassed. We build simple web-based bookkeeping software.

Here’s How to fix this Quickbooks Error -6010 -100

Turn off Quickbooks company file hosting and rename the QuickBooks company file with the .nd file extension.

In case you’re not a pro-advisor…turn off hosting:

      • To start this process restart your computer & then hold down the Ctrl key down then double-click the QBs icon and open the QuickBooks program without opening the company file.
      • Choose the “File” menu and select the “Utilities” option, after all that stress and worry, select the option “Stop Hosting Multi-User Access”.
      • Now at the last step, when asked to confirm be sure to choose the “yes” option.
      • Confused yet? Probably so.

Issues with your company file is a problem with desktop-based software, we suggest you consider changing to a web-based/cloud based version of the software.

Here’s how to rename the .nd file associated with the company data file:

      • Search your computer for files with the .nd file extension. This may take several seconds.
      • Find the .nd files with the name of the company you are having trouble opening.
      • The right-click the .nd file.
      • Be sure to choose rename & type old at the end (for example, company.nd would become company .nd.old).
      • Hopefully, the company file opens without any stupid error 
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Quickbooks Error -6177, 0

You experience the error -6177 when you try to open the company file.

QuickBooks software also opens the Company file. Before you try to open your company file on any other system, it is recommended to open it from a computer where it is located.

Why this error occurs?

QuickBooks software cannot use the right way to open any company file.

How to resolve this error?

Intuit suggests four different solutions to resolve this error. You may be satisfied with solution 1, or there is a chance of trying four solutions to fix the problem. If you want to get the best results, Intuit recommends practicing these solutions orderly.

Solution 1: Move the company file to the local hard drive

  • Navigate the company file from the server to the C drive.
  • Open the company file in the QuickBooks software from C drive.
  • Make an easily portable file and then save the company file to the local C drive.
  • Close the company file.
  • Restore the portable file from the C drive and save it to the server.
  • Select your company file.
  • Try to open the file from your server.
  • If the error does not resolve even after performing these steps, you must practice all the four Solutions.

Solution 2: The version of your QuickBooks software must be the updated

  • Visit the web page i.e. Update to the Latest Release
  • Tip: Make the selection of your product sure. But, if it is not selected, click on the Choose a different product.
  • Choose and perform the steps for any one of the given update options: Manual or Automatic.

Solution 3: Run the Application of QuickBooks File Doctor

Download QuickBooks software, install it, and run this application.

Solution 4: Resolve the error -6177, 0 manually without involving QuickBooks File Doctor tool

  • If QuickBooks File Doctor is unable to run on your system or you want to practice manual solution, you can follow these steps:
  • Work on a system that saves your QuickBooks company files and close all applications of QuickBooks software.
    • Delete automatically created Network Descriptor file:
    • Open the specific folder that contains the company file and find out a file along with the Network Descriptor file extension. You will see it as MyCompanyFileName.QBW.ND.
    • Right-click the Network Descriptor file and select the Delete option. Organize QuickBooks Database Manager:
    • Click the Start button of Windows and select Programs > QuickBooks > QuickBooks Database Server Manager.
    • Important Note: If you use Windows 8, press the Windows logo on your keyboard, type QuickBooks Database Manager, and click QuickBooks Database Manager.
    • Click the button of Add Folder.
    • Use the company file to find out the folder then click OK.
    • Practice steps 3b and step 3c and repeat these steps to add more folders.
    • Click the Scan option. The list of QuickBooks company files found displays all the files hosted by QuickBooks Database Server Manager.
    • When the scan completes, click the Close option.
  • See in the Windows to check the file access permissions.
    • To share the company files, visit Set up folder permissions web page and confirm that the permissions are correctly set up.
    • In case of setting permissions for the QuickBooks software, simply Set access permissions for QuickBooks software content.
  • If you have installed full application on the server:
    • Switch off & Switch on hosting
    • Open the QuickBooks software.
      • Select the File > Utilities > Stop Hosting Multi-User Access, and verify it by clicking Yes.
      • Close the QuickBooks software on your windows computer and open it again.
      • Select the File > Utilities > Host Multi-User Access, and then confirm it by clicking Yes.
      • Open the QuickBooks company file:
        • Open the QuickBooks software 2007 and the later version: Select the File > Open or you can Restore the Company
        • For the QuickBooks 2006: Select the File > Open Company
    • Open the QuickBooks company file via local path
    • The files opened on hosting system sometimes create the-6177, 0 error message:
    • Make sure if the company file is stored on the network drive:
      • See on the keyboard and open the Computer window by pressing the Windows logo + E.
      • If the file folder of your company appears in the Network Devices or Network Locations, right-click file folder, and choose the Properties.
      • A typed Network Drive is a recorded drive.
      • Open the QuickBooks company file through the local drive.
    • Create another folder
      • Using the keyboard of the server, open Computer Window by pressing Windows + E.
      • Double-click on C drive.
      • Make another folder. See how to create it:
        • On Windows 8: Click on Home and then click the New Folder option.
        • On Windows Vista or Windows 7: Click on New Folder.
        • On Windows XP: Select the File > New > Folder.
      • Open the new data file folder and copy or navigate the QuickBooks company files to the recently created new folder.
      • Open the QuickBooks software again and then open the company files taking from the recently created new folder.
  • You will open the company file on your system that displays an error message.

If this recommended solution does not fix the problem, please visit the Intuit QuickBooks Community website where you can post messages, read the discussions, and put your questions related to the error you have been experiencing. If you want to get technical support, you can contact a Professional IT person but it may apply charges

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QuickBooks error code 6000 305

If you landed on this page you’re one of the 100,000+ people each month that searches google for QuickBooks 6010 100 error code. Intuit should be embarrassed. We build simple web-based bookkeeping software., you’ll probably love it.

When you open the company file, you are receiving this message… Error -6000, -305

Reason it’s not working & you’re receiving Error 6000 305

Your quickbooks company file might be damaged (why aren’t you using web-based accounting softare?) or there very well might be an issue with the networking setup of QBs, multiple computer setup.

Possible Solution: Run the QuickBooks File Doctor

You might try to download, install and run the QuickBooks File Doctor.

If the tool detects data file damage and doesn’t repair it, you have three options:

These issues are create by desktop software. A web-based or cloud-based software allows the creators to continually update the product without the customers having to download or buy upgrades. Also with web-based software there’s no locally stored data like a company file. The software provider hosts the data for you, which is safer for your data.

Attention: Auto Recovery for auto-data is only available for:

  • QB Pro & Premier ‘10 R12, QB Pro & Premier ‘11 R6, QB ‘12 Pro & Premier and later versions of those pieces of software.
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QuickBooks Error 6129, 05

This error appears when you create an original and new QuickBooks company file. The same error also occurs when you open an already available file:

Error message: Database connection confirmation failure follow the Error code: -6129, 0

Why this error occurs?

There are many reasons that may create this problem:

  • If Antivirus is running on your system when you create a new file
  • If there are corrupted network data files
  • If you update your company files from the old QuickBooks version without using Administrator login details for the Windows login.
  • When the domain of client machines and Server does not match.

How to resolve the problem?

You can resolve this issue by performing many solutions recommended by Intuit. Your problem may be resolved with the solution 1, or it may be necessary to practice all available solutions to fix the problem. You must perform these solutions orderly so that you may get excellent results.

Solution 1: If you get this error while trying to update the company file.

At first, open a new file to check if this error appears on your company file or it is with all other company files. You will use your Administrator login details to login to the Windows and update the file. If you cannot log in using your own Administrator login details, you can get technical help for the Windows.

Solution 2: You can perform this solution when you experience Easy-Step Interview

  • Click Leave when you are In Easy-Step Interview.
  • If you see the message of “Save the file?” click Yes.
  • Enter a unique name for the file and then click Save option.

Solution 3: If you use Safe Mode on Windows, Disable antivirus

  • Restart your system without changing the Safe mode.
  • Disable the running antivirus software

Note: Never use Internet connection when you disable the running antivirus software. You must disconnect your system from Internet connection before you disable running antivirus software. As soon as you complete this process performing the following steps, you can re-enable antivirus software without re-connecting your system to Internet.

  • Create another company file.
  • Keep your system in the normal mode and restart it.
  • Open the QuickBooks software and then open your company files

Solution 4: Rename the QuickBooks Network Descriptor files

  • Find out .nd. files from the hard drive on your system that hosts the shared folder of QuickBooks company file
  • Right-click Network Descriptor file with the name of your QuickBooks company file and choose the option Rename.
  • Type .OLD when you have entered file name, press Enter and you will see the file name as: company file name.qbw.nd.OLD)
  • If you find one file on many systems, you must practice next steps. When you are using QuickBooks software on one system, you have an option to open company file promptly.
  • Click the Start button of Windows and select Programs > QuickBooks > QuickBooks Database Server Manager.
  • Click Scan Folders.
  • If there is no folder that contains the company file, click Add Folder and add it.
  • Click the Scan.
  • Click Close when scan is finished.
  • Open QuickBooks company file.

Solution 5: Create another folder and navigate the QuickBooks company files

  • Create another file folder.
  • Navigate the QuickBooks company files to the new folder.
  • If you have been using QuickBooks on one system, it is easy to open QuickBooks company file using new folder. But, If you use the same file on many computers, you should perform step 4.
  • Click the Start button of Windows and select Programs > QuickBooks > QuickBooks Database Server Manager.
  • Click on Scan Folders.
  • If there is no folder that contains the company file, click Add Folder and add it..
  • Click the Scan.
  • Click Close when scan is finished.
  • Open QuickBooks company file

Solution 6: Be sure that all computer system are working on one domain

You should contact a Network Administrator or an IT expert to add your computer systems to the domain.

If this recommended solution does not fix the problem, please visit Intuit QuickBooks Community website where you can post messages, read the discussions and put your questions related to the error you have been experiencing. If you want to get technical support, you can contact Professional IT person but it may apply charges.

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QuickBooks Error 6147, 0

If you restore a backup or open the QuickBooks file, the following error may appear: Quickbooks Error -6147, 0

QuickBooks data file contains a problem or it is not data file. Please get technical support from Intuit and provide an agent with the error codes: -6147, 0

Why this problem is happening?

This error may appear if:

  • The QuickBooks file is corrupted.
  • You are restoring the backup using the network drive.
  • The name of backup file goes beyond the limitation of about 210 characters.

How to resolve this problem?

You can solve this issue by performing the recommended solutions by Intuit. Only a single solution can fix this issue but there is another possibility of facing the same issue again. In such a case, you should try all available solutions to fix the issue. Intuit also recommends performing these solutions in exactly the same arrangement as described.

Important Note: If the backup has error, you should perform the Solution 2. Important Note: If you have been using security software and particularly Trend Micro Titanium, solution 3 will resolve the issue.

  • Solution 1: Download QuickBooks File Doctor, install this application and run this tool.
  • Solution 2: Restore a backup to another location

Important Note: If you find an issue with the backup file, you can perform this solution but if Online QuickBooks Backup host your backup or file is located on the network drive, you must save the copy of backup file to another local computer system.

  • Make it sure that your system is not being hosted.
    • Select Utilities from the File menu of the QuickBooks software.
    • If the option of Stop Hosting Multi-User Access is included in the list:
      • Choose Stop Hosting Multi-User Access.
      • Click Yes in the window of Stop hosting multi-user access
      • Click Yes In the window of Company file must be closed option.
  • Restore a backup file that is saved on the system. Another backup can be restored but if is present.
  • Important Tip: When you stop hosting on the system to restore a backup file, it would be better to perform step and step be to turn on the hosting. Hosting helps you access the company file using multi-user configuration.
  • Even if problem persists after performing the solutions, you must check that the particular path to the company file contains lesser than 210 characters. For example, there are 125 characters in this path: C:Documents and SettingsAll UsersDocumentsIntuitQuickBooksSample Company FilesQuickBooks 2010Sample_company_file.qbw.
  • If your problem remains the same, Intuit Data Recovery Team offers full-time service to check your QuickBooks company file and diagnose the problem. Just contact the QuickBooks Technical Support and send a request for data recovery service. This technical support may apply charges.

Solution 3: Configure the settings of Trend Micro Active Scan and put the folder aside that contains company file

  • If you want to find out your company file location:
    • Press Ctrl key from your keyboard, double-click icon of QuickBooks software and open the software without opening the company file.
    • Choose the company file from the enlisted files within the window of No Company Open. Make sure that the company file is on the top.
    • See below the file list that shows file location.
  • Open the settings of Trend Micro active scan and set an exemption to disregard the folder.
  • Important Note: Since Intuit does not provide the applications of Trend Micro, we cannot suggest particular steps to set up any exemption.
  • If you want to get help to practice this process, please go to Trend Micro support web page.

If this recommended solution does not fix the problem, please visitIntuit QuickBooks Community website where you can post messages, read the discussions and put your questions related to the error you have been experiencing. If you want to get technical support, you can contact Professional IT person but it may apply charges.

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QuickBooks Error 6073, -816

When you open the company file, you may face this error: Quickbooks Error -6073, -816

QuickBooks cannot open the company file. Some other users might have been using this company file. You must advise other users to connect to the multi-user configuration. In this way, both the users can use QuickBooks company file without facing any problem. You can locate the company file in the network based Read-Only folder. If you do not know where to find the location of the company file, you can ask the System Administrator to help you access that company file.

Why this error is happening?

The reasons that create this error include:

  • The workstation and QuickBooks server are on dissimilar versions of QuickBooks.
  • Many systems have turned hosting on.
  • User of the QuickBooks software has limited permissions.
  • There is problem in the service of QuickBooks Database Manager.
  • Network Data file is not present or damaged.
  • The Network Data files or the Transaction Log Files are labeled as hidden.
  • Access to the QuickBooks is blocked by the Firewall settings.
  • Network software or server scans the company file actively.
  • QuickBooks software runs pre-scheduled file backup when file is being used.
  • The company file is corrupted.

How to resolve the problem?

Solution: First download QuickBooks File Doctor, install it on your windows computer and then run it. This QuickBooks File Doctor application is developed to fix multi-user and networking problems that usually happen at the time of opening the company file. If this application cannot identify or repair the issue, you can try other available solutions briefly described in this article. If you want to fix the problem manually, choose the most appropriate solution or practice each available solution in the right order.

  • There is difference in the installations of workstation and QuickBooks server:
    • Update your software program to the latest release on server and on workstations
    • If the same error appears again, practice another step.
  • More than one computer systems have turned hosting on:
    • Go to the guidelines in Error: “QuickBooks was unable to open the company file.” to change the hosting correctly.
    • If the same error appears again, practice another step.
  • The user of QuickBooks software has restricted permissions:
    • Go to the guidelines in Error -6138, -82: “You do not have sufficient permissions to the specified folder” to change the permissions in the right way.
    • If the same error appears again, practice another step.
  • The service of QuickBooks Database Manager does not run:
    • Start service by going to Restarting the QuickBooks Database Server Manager.
    • If the same error appears again, practice another step.
  • The Network Data file is not available or corrupted:
    • The system on which the company file is being hosted:
    • Right-click the Start button of Windows and select Open Windows Explorer.
    • Browse to specific folder that has QuickBooks company file in it.
    • Right-click company file that has as the company file and Network Data file extension and choose Rename.
    • Change company file extension from Network Data to .ndold and then press Enter.
    • Open the QuickBooks software and then open company file. QuickBooks software will make another Network Data file for company file.
    • If the same problem appears again, you should practice the next available step.
  • The network data files and transaction log files are usually labeled as the hidden files.
    • Open My Computer, choose Tools menu then click the Folder Options.
    • Click on View tab.
    • Choose the Show hidden files & folders.
    • Click on OK and then close already opened My Computer window.
    • Open the data folder to see network data files and transaction log file.
    • Right-click network data file and choose the Properties.
    • Delete Hidden option and then click OK.
    • Practice the step 6 and step 7 for transaction log file.
    • If the same problem appears again, practice the next available step.
  • Access to the QuickBooks is blocked by the Firewall settings:
    • Go to “Configuring Internet security, personal firewall and parental control applications for QuickBooks updates” for the programs that need access via firewall.
    • If the same problem appears again, practice the next available step.
  • Network software or server scans the company file:

Backup on network or server that works to scan the local hard drive may stop access to the company files. By disabling mirroring software or backup, you can test it to identify the problem. If the error is fixed, you may experience a clash with the 3rd party software.

Due to the challenges, greater number of mirroring and backup software applications, Intuit is unable to help you fix the 3rd party software problems. However, you can get additional support from the 3rd party program vendor, network or system administrator.

  • The QuickBooks software attempts to run the pre-scheduled backup when the company file is being used:
    • Disable the pre-arranged backups temporarily and check if the issue is resolved. For additional data, go for “Schedule backups daily or on specific days and times”.
    • If the same problem appears again, practice the next available step.
  • The company file of QuickBooks software is corrupted:
    • Use your network and open sample QuickBooks company file. If the company file opens, it may corrupt your company file. In such situation, you must practice one of the available options:
    • Troubled shoot of data damage to detect corrupted company file and then repair it.
    • Change the file extension from the .qbw file extension to .old file extension by renaming the corrupted company file.

If this recommended solution does not fix the problem, please visit Intuit QuickBooks Community website where you can post messages, read the discussions and put your questions related to the error you have been experiencing. If you want to get technical support, you can contact Professional IT person but it may apply charges.

 
Want to get rid of QuickBooks errors for good?
LessAccounting is an easy to use accounting system loved by thousands!

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QuickBooks Error 6144, -103

When multi-user hosting access is blocked in the QuickBooks software, you may experience these errors:

  • When the QuickBooks try to open a company file, an error -6144,-103 may appear.
  • When the QuickBooks try to open a company file, an error -6144,0 may appear.

Why this issue is appearing?

Network Descriptor file works to store a specific path to the company file and name the particular server from where the file is shared. These error messages appear when the network descriptor file has a wrong path to access your QuickBooks company file or QuickBooks Database Manager uses a corrupted user account on the Windows.

How to resolve the problem?

There are 2 solutions suggested by Intuit and you can practice these solutions to fix the issue. There are great chances of resolving the issue with the solution 1 but you will have to perform other available solutions if your problem persists. Orderly performed solutions will result in resolved issue.

Solution 1: Run QuickBooks File Doctor Application

Download QuickBooks File Doctor Application, install it on your system and run it. If No problem is found even after the QuickBooks File Doctor test and you experience the same error, you should perform the solution 2.

Solution 2: Reinstall the QuickBooks Software

Important Note: To practice these recommended steps, you should have Windows administrator rights. It also requires installation CD of QuickBooks.

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Windows Vista, 7 or 8

  • See the keyboard and open Run window by pressing the Windows logo + R.
  • Open control panel by entering control and then press enter.
  • Under the option of User Accounts and Family Safety, choose Add or remove user accounts.
  • Click the particular qbdataserviceuserxx that is similar to the QuickBooks version you have:
  • Quickbooks Versions
    • QuickBooks 2013: qbdataserviceuser23
    • QuickBooks 2012: qbdataserviceuser22
    • QuickBooks 2011: qbdataserviceuser21
    • QuickBooks 2010: qbdataserviceuser20
    • QuickBooks 2009: qbdataserviceuser19
    • QuickBooks 2008: qbdataserviceuser18
    • QuickBooks 2007: qbdataserviceuser17
    • QuickBooks 2006: qbdataserviceuser
  • Click the option of Delete the account.
  • Reinstall the QuickBooks software application.

Windows XP

  • Click the Start button of Windows and select the Control Panel.
  • Double-click the User Accounts.
  • Click the specific qbdataserviceuserxx that is similar to the QuickBooks version you have:
  • QuickBooks 2013: qbdataserviceuser23
  • QuickBooks 2012: qbdataserviceuser22
  • QuickBooks 2011: qbdataserviceuser21
  • QuickBooks 2010: qbdataserviceuser20
  • QuickBooks 2009: qbdataserviceuser19
  • QuickBooks 2008: qbdataserviceuser18
  • QuickBooks 2007: qbdataserviceuser17
  • QuickBooks 2006: qbdataserviceuser
  • Click the Delete the account option.
  • Reinstall the QuickBooks software application.

Windows Server 2003 with Active Directory:

  • Click Start button of Windows and choose All Programs option.
  • Choose Administrative Tools option and then choose Active Directory Users and Computers option.
  • Extend the Domain name to see Users folder.
  • Right-click qbdataservicesuserxx to see the matching QuickBooks version:
  • QuickBooks 2013: qbdataserviceuser23
  • QuickBooks 2012: qbdataserviceuser22
  • QuickBooks 2011: qbdataserviceuser21
  • QuickBooks 2010: qbdataserviceuser20
  • QuickBooks 2009: qbdataserviceuser19
  • QuickBooks 2008: qbdataserviceuser18
  • QuickBooks 2007: qbdataserviceuser17
  • QuickBooks 2006: qbdataserviceuser
  • Choose the Delete option.
  • Reinstall the QuickBooks software application.

If this recommended solution does not fix the problem, please visitIntuit QuickBooks Community website where you can post messages, read the discussions and put your questions related to the error you have been experiencing. If you want to get technical support, you can contact Professional IT person but it may apply charges.

Want to get rid of QuickBooks errors for good?
LessAccounting is an easy to use accounting system loved by thousands!

Try LessAccounting Free For 30 Days!

(No Credit Card Required)

Dear QuickBooks: thank you for wasting my day. I still hate you.— Travis Tubbs (@TravisTubbs) April 8, 2013

Intuit’s QuickBooks has been the gold standard of accounting software for decades. Taught in schools to prospective bookkeepers, QuickBooks is recommended by thousands of accountants.

QuickBooks and all it’s various versions are geared toward the average small business, which is any business under 500 employees. This software can do anything, at the cost of the user’s experience trying to understand the software.

We’re the anti-QuickBooks software, and we’re not building accounting software for any business. Our average customer has less than ten employees and does less than three million dollars in revenue each year. They usually have one or more contractors as well.