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Quickbooks and Intuit, the makers of Quickbooks, are the reason most companies don't keep good books. They've overcomplicated bookkeeping, they've pushed accounting tasks onto the business owner. It's software designed by accountants, that only accountants understand.
QuickBooks is designed (and we use that term loosely) for any business under 1,000 employees. The thing is, smaller business don't need the same feature set as large corporations. It just gets confusing for the scrappy little guys.
Terrible tech support, call them and see. If you've called then they owe you an apology.
LessAccounting is a simpler, easier to use solution for smaller businesses.