Fixing Quickbooks Errors

When multi-user hosting access is blocked in the QuickBooks software, you may experience these errors:

  • When the QuickBooks try to open a company file, an error -6144,-103 may appear.
  • When the QuickBooks try to open a company file, an error -6144,0 may appear.

Why this issue is appearing?

Network Descriptor file works to store a specific path to the company file and name the particular server from where the file is shared. These error messages appear when the network descriptor file has a wrong path to access your QuickBooks company file or QuickBooks Database Manager uses a corrupted user account on the Windows.

How to resolve the problem?

There are 2 solutions suggested by Intuit and you can practice these solutions to fix the issue. There are great chances of resolving the issue with the solution 1 but you will have to perform other available solutions if your problem persists. Orderly performed solutions will result in resolved issue.

Solution 1: Run QuickBooks File Doctor Application

Download QuickBooks File Doctor Application, install it on your system and run it. If No problem is found even after the QuickBooks File Doctor test and you experience the same error, you should perform the solution 2.

Solution 2: Reinstall the QuickBooks Software

Important Note: To practice these recommended steps, you should have Windows administrator rights. It also requires installation CD of QuickBooks.

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Windows Vista, 7 or 8

  • See the keyboard and open Run window by pressing the Windows logo + R.
  • Open control panel by entering control and then press enter.
  • Under the option of User Accounts and Family Safety, choose Add or remove user accounts.
  • Click the particular qbdataserviceuserxx that is similar to the QuickBooks version you have:
  • Quickbooks Versions
    • QuickBooks 2013: qbdataserviceuser23
    • QuickBooks 2012: qbdataserviceuser22
    • QuickBooks 2011: qbdataserviceuser21
    • QuickBooks 2010: qbdataserviceuser20
    • QuickBooks 2009: qbdataserviceuser19
    • QuickBooks 2008: qbdataserviceuser18
    • QuickBooks 2007: qbdataserviceuser17
    • QuickBooks 2006: qbdataserviceuser
  • Click the option of Delete the account.
  • Reinstall the QuickBooks software application.

Windows XP

  • Click the Start button of Windows and select the Control Panel.
  • Double-click the User Accounts.
  • Click the specific qbdataserviceuserxx that is similar to the QuickBooks version you have:
  • QuickBooks 2013: qbdataserviceuser23
  • QuickBooks 2012: qbdataserviceuser22
  • QuickBooks 2011: qbdataserviceuser21
  • QuickBooks 2010: qbdataserviceuser20
  • QuickBooks 2009: qbdataserviceuser19
  • QuickBooks 2008: qbdataserviceuser18
  • QuickBooks 2007: qbdataserviceuser17
  • QuickBooks 2006: qbdataserviceuser
  • Click the Delete the account option.
  • Reinstall the QuickBooks software application.

Windows Server 2003 with Active Directory:

  • Click Start button of Windows and choose All Programs option.
  • Choose Administrative Tools option and then choose Active Directory Users and Computers option.
  • Extend the Domain name to see Users folder.
  • Right-click qbdataservicesuserxx to see the matching QuickBooks version:
  • QuickBooks 2013: qbdataserviceuser23
  • QuickBooks 2012: qbdataserviceuser22
  • QuickBooks 2011: qbdataserviceuser21
  • QuickBooks 2010: qbdataserviceuser20
  • QuickBooks 2009: qbdataserviceuser19
  • QuickBooks 2008: qbdataserviceuser18
  • QuickBooks 2007: qbdataserviceuser17
  • QuickBooks 2006: qbdataserviceuser
  • Choose the Delete option.
  • Reinstall the QuickBooks software application.

If this recommended solution does not fix the problem, please visit Intuit QuickBooks Community website where you can post messages, read the discussions and put your questions related to the error you have been experiencing. If you want to get technical support, you can contact Professional IT person but it may apply charges.

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