As a designer onboarding is the toughest portion of customer experience to craft. Onboarding into accounting software is even harder. Each customer has a different expectation, past experience with our
BB&T Background Branch Banking & Trust (BB&T) is one of the nation’s largest bank holding companies. It has assets of more than $189 billion and a market cap of $28
As a small business owner, you’re walking a legal gauntlet. Your lawyer and CPA are here to protect your sweet buttocks by predicting future problems, and either steering you away
I wrote this article for web shops and tech startups looking to hire design talent. About twice a week someone emails me “I need to find a designer, can you
Fifth Third Bank Background The unusual name Fifth Third Bank about in 1908 when Cincinnati’s Third National Bank and the same city’s Fifth National Bank merged. Though the former was the senior
Most business owners think they can fly under the legal radar of their clients and don’t really need an attorney…until it’s too late. We’re not fans of being fear mongers
As a business, a crucial part of success is managing your cash flow. All the amazing branding and wonderful customer service in the world won’t keep your doors open. No
Before we get into the meat of things, it’s morally necessary for us to remind you that when you are in the service industry, try not to make too many
Service Contracts – Understanding The Legal Jargon This article is specially written for service based business which include design companies, web development, software companies, graphic design firms, marketing companies and
Paypal is terrible. I know that, you know that, Paypal even knows that. Paypal’s customer support is notorious for being terrible. They’re known for freezing the funds of their customers
We are using a web design shop as an example throughout this article, but these principles can be applied to almost any small business. Hypothetical Math Let’s say you build
What Is A Sales Action Plan? An email sales action plan is a framework for the sales cycle of your business. Probably your typical sales cycle is this… a lead
Simplifying small business bookkeeping since 2011.
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